Returns Policy

Kerry Worby Creations Refund Policy

Effective Date: 23/01/2025

Thank you for choosing Kerry Worby Creations. We are committed to providing high-quality products/services and ensuring your satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds:

The item must be in its original condition and packaging to be eligible for a refund. Refunds are applicable within 14 days from the date of purchase.

2. Returns Process:

To initiate a return, please get in touch with our customer support at kj68@sewansew.com to obtain a Return Authorisation (RA) number.

• Mark the RA number on the outside of the package.
• Ship the item to 50 Olympic Way, Roxby Downs SA 5725 within 7 days of receiving the RA number.

3. Timeframe for Returns:

Returns must be initiated within 14 days of the date of purchase. Late returns may be subject to a restocking fee or may not be accepted.

4. Condition of Returned Items:

Items must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse refunds for items not meeting these criteria.

5. Non-Refundable Items:

The following items are non-refundable:

• Customised or personalised products.
• Downloadable digital goods.

6. Cash Refunds vs. Credit Notes:

Cash refunds will be issued to the original payment method. Alternatively, customers can opt for a credit note for the equivalent value, valid for future purchases.

7. Cancelling a Refund:

In certain circumstances, we reserve the right to cancel a refund if new information emerges that proves the customer's claim invalid. Customers will be notified promptly, and an explanation will be provided.

8. Compliance with Laws:

Our refund policy complies with the Australian Consumer Law (ACL) and other relevant consumer protection laws.

9. Contact Information:

For any refund questions or concerns, please get in touch with our customer support at kj68@sewansew.com or call 0408 823 969

10. Policy Updates:

We reserve the right to update and modify this refund policy as needed.

• Any changes will be effective immediately upon posting on our website.
• By purchasing with Kerry Worby Creations, you acknowledge and agree to the terms outlined in this refund policy.